What makes PC Pinpoint 1.5 Business so effective? Simply put, our unique three-step process establishes a proper path for diagnosis that eliminates wasted and redundant efforts, leading to faster resolution. The process starts by automatically and thoroughly taking an inventory of a computer’s hardware and software, then performing functional testing and diagnosis. Once this is done, it utilizes automated fixes, self-help tutorials and live tech support to ensure problems are resolved.

When testing is complete and problems are identified, the process initiates automated repairs. PC Pinpoint automatically diagnoses and fixes approximately 65% of the most common support problems without tech support intervention.

If a problem can’t be fixed automatically, the second step of the process is self-help tutorials. Detailed, easy-to-follow instructions and diagrams provide step-by-step guidance through the resolution process. Steps are listed in order of probability to ensure resolution and can be performed on-site by the users or with remote guidance. Fixes and steps can also be customized for your unique business issues.

The third step of the resolution process is live tech support via web chat, phone or e-mail. If live support is required, the technician begins the call with machine history, test results, a list of steps taken and problem diagnosis that help eliminate inconsistencies and wasted efforts.


Additional features and benefits offered by PC Pinpoint 1.5 Business include:
Automated maintenance applications to keep systems running at top performance.
Downloads fixes and upgrades, then distributes them system-wide automatically.
Scalable solution that is easy to customize and brand with your corporate identity.
Complete support package available with web chat, tech tools, ACD and more–all built on standard Microsoft™ technologies that make integration quick and easy.